Refund policy

At Wevane, we want you to shop with confidence. If your purchase isn't quite right, we're here to help. Please read the policy below to understand how returns, exchanges, and refunds are handled.

Return Period

You may request a return within 45 days of receiving your order.

To be eligible, your return request must be submitted within 45 days from the date the package is delivered.

Return Conditions

We accept returns for the following situations:

Buyer's remorse (you changed your mind)
Non-defective products
Products that arrive damaged or defective
Incorrect items shipped by us

Returned items must meet the following conditions:

Be unused or only lightly used
Be returned in their original condition
Include all original tags, packaging, and accessories
Show no significant signs of wear, damage, or alteration

Returns that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Clearance items
Final sale products
Items marked as non-returnable at the time of purchase

Exchanges

We are happy to offer exchanges for eligible items.

If you would like a different size, color, or product, please contact us before returning your item. Exchanges are processed once the returned item has been received and inspected. Availability depends on current inventory.

How to Start a Return

To request a return or exchange:

Contact our customer support team at service@wevane.com within 45 days of delivery.
Include your order number and a brief explanation of the reason for your return. Photos are appreciated for damaged or incorrect items.
Once your request is approved, we will send you a prepaid return shipping label along with return instructions.
Package the item securely and attach the provided shipping label before sending it back.

Please do not return any item without first contacting us for authorization.

Return Shipping Fees

For returns due to buyer's remorse or other non-defective reasons:

The customer is responsible for the return shipping cost.
We do not charge any restocking or handling fees.
If you use our prepaid return label, the actual return shipping cost will be deducted from your refund.

For returns caused by:

Defective products
Damaged items
Incorrect items shipped by us

We will cover the return shipping cost in full. If you paid the return shipping yourself, you may be reimbursed based on the actual shipping cost after verification.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 7 business days.

Approved refunds will be issued to your original payment method, including credit/debit cards, PayPal, or other payment methods used during checkout.

Depending on your payment provider, it may take several additional business days for the refund to appear in your account.

We do not charge any restocking fees.

Lost or Damaged Return Packages

If your return package is lost or damaged during transit, please contact us as soon as possible.

To help us investigate the issue, please provide any available shipping receipts, tracking information, or photos. We will work with you and the shipping carrier to find an appropriate solution.